Shipments and returns
Delivery Policy
We offer a range of delivery options to meet your requirements. All parcels are dispatched in secure, discreet and unbranded packaging. All orders are fully insured for the value of the contents. We only deliver to the UK and Northern Ireland. All parcels will require a signature upon receipt.
Orders will be dispatched the same day as long as cleared funds are received before 2pm / 14:00
All funds received after the cutoff time will be dispatched the following day. We dispatch on weekdays only - orders placed over the weekend will be processed the following week. If you would prefer to arrange a more convenient delivery date please get in touch and one of our helpful support team will be able to help you.
1. Free Insured Next Working Day Delivery (orders over £150) - FREE
This includes shipping, packing and insurance for orders over the value of £150.
2. Free Insured Delivery (orders £40 to £150) - FREE
Free insured delivery comes as standard on any order up to the value of £150. This delivery option is fully insured. Orders will normally be dispatched within 1 working day after funds have cleared and arrive typically in 1-3 working days, however some parcels may take up to 7 working days.
Please note: The delivery time is a Royal Mail estimate. Delivery may occasionally take longer. All parcels will need to be signed for.
3. First Class Delivery (orders under £40) - FREE
Order values below £40 will be sent Standard First Class with the Royal Mail, which typically takes up to 7 working days to arrive.
Customers can upgrade their postage to the Insured Delivery or Next Working Day delivery if they so choose.
If you require any further information regarding delivery options, please do not hesitate to contact our Support Team on lukaszgrzybek24@gmail.com or call us on 07872843817.
Return Policy
If you decide you no longer want the bullion coins or bars you have purchased from us, unfortunately, it is not possible to return them. Prices are determined by the live precious metal spot prices, the goods we supply are dependent on fluctuations in financial markets. Therefore there is no statutory right to return or cancel an order once placed under the Consumer Contracts Regulations 2013.
However, should you feel the bullion coin or bar does not meet your expectations of mint high-quality standards, please contact our customer service team within 14 days after the date of delivery and we will give you full instructions on how to return your product for full quality inspection.
After contacting us, you may be asked to complete the Returns slip which you received with the item and enclose it in your return package. This item must be returned in the original packaging and must be packed securely and sent through a track and trace postal service.
Please note – Once the product has been received by us, it may take up to ten working days to inspect your order and advise you of any applicable outcome.
If you require any further information regarding return policy, please do not hesitate to contact our Support Team on lukaszgrzybek24@gmail.com or call us on 07872843817.